5. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
6. Sending a message to us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
8. Contact forms
Our website host, WordPress, does not automatically provide a contact form for us to capture your details when you sign up to our e-newsletter.
See CRM systems and Accounting Systems for more information.
9. Mailing Lists
You can sign up on our website for our monthly e-newsletter and you can also ask to added to the mailing list by giving your express consent – verbally or in writing – via telephone, email, filling in a form, handing in your business card to a prize draw at an event where we have made it clear you are consenting to be put on our mailing list.
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for these reasons: to tell you about what’s happening in the business and give you tips and advice about speaking and comedy; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We may also transfer your newsletter information (name, email) to our CRM system. See CRM systems for more information.
10. CRM Systems
We use an electronic CRM (Customer Relationship Management) system. This is so we can keep accurate records or our prospects, customers, suppliers, associates, affiliates and networks. As mentioned in section 3 above, we may process information on the basis there is a legitimate interest, either to you or to us, of doing so. We review the information we hold in our CRM system every now and then and will delete any contacts we deem to be no longer relevant to the running of the business.
11. Accounting Systems